Privacy Policy
Last updated December 16, 2023
This privacy notice for SOUTHERN COMFORT PROPERTIES LLC ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you visit our website or engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at susannah@staygainesville.com.
Summary of Key Points
- Personal information we process depends on how you interact with us and the Services, the choices you make, and the products and features you use.
- We do not process sensitive personal information.
- We do not receive information from third parties.
- We process information to provide, improve, and administer our Services; to communicate with you; for security and fraud prevention; and to comply with law. We may also process your information with your consent.
- We may share information in specific situations and with specific third parties.
- We maintain organizational and technical measures to protect your information but cannot guarantee 100% security.
- Your rights may vary by location; you may be able to access, correct, or delete your personal information, and manage marketing preferences.
Table of Contents
- What information do we collect?
- How do we process your information?
- When and with whom do we share your personal information?
- Do we use cookies and other tracking technologies?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for Do-Not-Track features
- Do United States residents have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
1. What Information Do We Collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal information may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Contact preferences
- Debit/credit card numbers
Sensitive information: We do not process sensitive information.
All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.
Information automatically collected
In short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect device and usage information (for security, operations, analytics, and reporting), including through cookies and similar technologies. This may include:
- Log and usage data: IP address, device information, browser type and settings, usage details (timestamps, pages viewed, searches, features used), device event information (system activity, error reports, hardware settings).
- Device data: Device/application identifiers, location, browser type, hardware model, ISP or mobile carrier, operating system, configuration.
- Location data: Approximate or precise location (e.g., via IP). You can disable location permissions, though certain features may not function.
2. How Do We Process Your Information?
In short: We process your information to provide, improve, and administer our Services; communicate with you; for security and fraud prevention; and to comply with law. We may also process your information with your consent.
- Deliver and facilitate Services
- Respond to inquiries/support users
- Send administrative information (e.g., about products, services, terms, policies)
- Fulfill and manage orders, payments, returns, and exchanges
- Request feedback and contact you about your use of the Services
- Send marketing and promotional communications (per your preferences; you may opt out anytime)
- Deliver targeted content and advertising
- Post testimonials
- Protect our Services, including fraud monitoring and prevention
- Administer prize draws and competitions
- Evaluate and improve Services, products, marketing, and user experience
- Identify usage trends
- Determine effectiveness of marketing and promotional campaigns
- Comply with legal obligations and respond to legal requests
3. When and With Whom Do We Share Your Personal Information?
In short: We may share information in specific situations described here and/or with the following third parties.
- Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. Do We Use Cookies and Other Tracking Technologies?
In short: We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. How Long Do We Keep Your Information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this notice unless otherwise required by law.
When there is no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (e.g., in backup archives), we will securely store and isolate it until deletion is possible.
6. How Do We Keep Your Information Safe?
In short: We aim to protect your personal information through a system of organizational and technical measures. However, no electronic transmission or storage is 100% secure. Transmission of personal information to and from our Services is at your own risk. Use secure environments where possible.
7. Do We Collect Information From Minors?
In short: We do not knowingly collect data from or market to children under 18 years of age. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any such data, please contact us at susannah@staygainesville.com.
8. What Are Your Privacy Rights?
In short: You may review, change, or terminate your account at any time.
- Withdrawing consent: Where we rely on consent, you may withdraw it at any time by contacting us.
- Marketing communications: You can unsubscribe via the link in our emails, reply STOP/UNSUBSCRIBE to SMS, or contact us. We may still send non-marketing messages (e.g., service or legal notices).
- Cookies: Most browsers accept cookies by default. You can remove or reject cookies, which may affect certain features or services.
If you have questions or comments about your rights, email us at susannah@staygainesville.com.
9. Controls for Do-Not-Track Features
Most browsers and some mobile operating systems/applications include a Do-Not-Track (DNT) setting. No uniform standard for DNT exists, so we do not currently respond to DNT signals. If a standard is adopted, we will update this notice accordingly.
10. Do United States Residents Have Specific Privacy Rights?
In short: If you are a resident of California, you are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
In the past 12 months, we have collected:
- A. Identifiers: Contact details (e.g., name, address, phone, IP, email, account name) — Collected: YES
- B. Customer records (CA statute): Name, contact info, education, employment, employment history, financial info — Collected: YES
- C. Protected classifications: Gender, date of birth — Collected: NO
- D. Commercial information: Transactions, purchase history, financial details, payment info — Collected: NO
- E. Biometric information: Fingerprints, voiceprints — Collected: NO
- F. Internet/network activity: Browsing/search history, online behavior, interactions with websites/apps/ads — Collected: YES
- G. Geolocation data: Device location — Collected: YES
- H. Audio/visual/etc.: Images and recordings — Collected: NO
- I. Professional/employment info: Business contact details, job history, qualifications — Collected: NO
- J. Education information: Student records, directory information — Collected: NO
- K. Inferences: Profiles or summaries about preferences/characteristics — Collected: NO
- L. Sensitive personal information: — Collected: NO
Use and retention as needed to provide the Services or for:
- Category A — As long as the user has an account with us
- Category B — As long as the user has an account with us
- Category F — As long as the user has an account with us
- Category G — As long as the user has an account with us
We may also collect information outside these categories when you interact with us (support, surveys/contests, delivery of Services, and responses to inquiries).
How do we use and share your personal information?
See Section 2 (How we process your information). We may disclose personal information to service providers under written contracts. We may use personal information for our own business purposes (e.g., internal research and development). We have not disclosed, sold, or shared personal information to third parties for a business or commercial purpose in the preceding 12 months, and we will not sell or share such information in the future.
Your rights under the CCPA
- Right to delete: Request deletion of your personal information, subject to legal exceptions.
- Right to know: Request to know whether we collect/use your personal information; categories collected; purposes; whether sold/shared; categories sold/shared/disclosed; categories of third parties; business/commercial purpose; and specific pieces collected.
- Right to non-discrimination: We will not discriminate against you for exercising your rights.
- Right to limit use/disclosure of sensitive personal information: We do not process sensitive personal information.
Verification process
We will verify your identity for requests, using information you previously provided or by contacting you through known channels. If necessary, we may request additional information solely for verification and security/fraud prevention, and delete it once verification is complete.
Other privacy rights
- Object to processing of your personal information.
- Request correction or restriction of processing where appropriate.
- Designate an authorized agent to make requests on your behalf (proof of authorization required).
- Request to opt out of future selling or sharing of your personal information to third parties (we do not sell or share).
To exercise rights, contact us using the details at the bottom of this notice.
11. Do We Make Updates to This Notice?
In short: Yes. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. We may notify you of material changes by prominently posting a notice or by directly sending you a notification. Review this notice frequently to stay informed.
12. How Can You Contact Us About This Notice?
Email: susannah@staygainesville.com
SOUTHERN COMFORT PROPERTIES LLC405 NE 4TH AVE
Gainesville, FL 32601
United States
13. How Can You Review, Update, or Delete the Data We Collect From You?
You have the right to request access to the personal information we collect from you, to update it, or to delete it. To submit a data subject access request, please contact us using the details above.